FAQs
How long will it take for my order to ship, and when will I receive it?
The shipping timeline varies depending on the product, but most orders ship within 1–2 business days. Occasionally, unforeseen delays may extend this time. On average, deliveries arrive in 4–7 days. If a product requires longer processing, this information will be noted on its product page. At The Leisure Cove, we guarantee fast processing and shipping, paired with top-tier customer service.
Which payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
What is your return policy?
The Leisure Cove offers a 30-Day Money Back Guarantee on all products. For full details, check out our 30-Day Return Policy linked at the bottom of the page.
What is your cancellation policy?
Orders can be canceled for a full refund prior to shipping. To cancel, email us immediately at support@theleisurecove.com. Once the item has shipped, the order will be subject to our 30-Day Return Policy.
What if my product arrives damaged?
If your item(s) arrive damaged, please inspect the packaging upon delivery. Note any visible damage, including to the box, when signing for it. If you suspect damage but cannot inspect the item immediately, mark "suspect damage" on the delivery receipt. For damaged items, email photos to support@theleisurecove.com, and we’ll promptly arrange a replacement or compensation.
How do I place an order?
- Online: Click "Add to Cart" on the product page and proceed to checkout. Enter your shipping and billing information to complete your order.
- By Phone: Call us at 888-385-1671 to place an order directly.
Once your order is complete, you’ll receive immediate confirmation, and we’ll begin processing your order right away.
How do I know when my order will ship?
After placing an order, you’ll receive an email confirmation with details of your purchase, billing, and shipping. Once your order ships, you’ll get a notification with a tracking number. If an item is out of stock, we’ll notify you within one business day via email or phone.
Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address you provide at checkout. We recommend saving or printing this email for your records. Ensure your email address is entered correctly to avoid delays.
Do you charge sales tax?
The Leisure Cove does not charge sales tax unless your order is shipped to New York. Shopping with us can save you significantly compared to other retailers.
Can I change my order?
Yes! Orders can be modified before shipping by emailing support@theleisurecove.com. Any price differences will be adjusted, and a custom invoice will be sent if necessary. For immediate assistance, contact us via email or phone at 888-385-1671.
We’re here to make your shopping experience seamless and enjoyable at The Leisure Cove!